Shipping & Logistics
Workforce Intelligence for a Global Shipping & Logistics Operation
A shipping and logistics company deployed JC360 to gain visibility across distributed processing teams - replacing manual reporting with real-time transaction and workforce intelligence.
The Challenge
- ✕Distributed operations teams with manual, inconsistent productivity tracking
- ✕No visibility into actual transaction throughput or process step adherence
- ✕Capacity planning decisions made on headcount, not workload data
- ✕Cross-team performance benchmarking impossible with existing tools
- ✕Management reporting relied on self-reported data - accuracy was not guaranteed
How JC360 Helped
- Real-time workforce visibility deployed across all processing teams
- Transaction-level reporting built for every key logistics processing workflow
- Workload distribution analysis to identify capacity imbalances before they caused delays
- Cross-team performance benchmarking with standardized KPI definitions
- Automated daily and weekly reporting for team leads and operations management
Results
Real-time
Workforce visibility across all processing teams
100%
Transaction coverage across key logistics workflows
Automated
Daily performance reporting replacing manual compilation
Unified
Cross-team KPI benchmarking established for the first time