Workforce and Operations Intelligence Platform

Your Operations, Fully Visible. Finally.

JC360 gives GCCs, BPOs, and enterprise delivery teams real-time workforce and operations intelligence across productivity, transactions, capacity, and cost.

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150+
Enterprise Clients
270+
KPIs Bundled
15+
Years Operating
48hr
Deployment
Banking & Financial ServicesInsurance & ClaimsBPO & Shared ServicesGCC / Captive CentresTelecom Back OfficeHealthcare RCMLogistics & ShippingIT Services & DeliveryBanking & Financial ServicesInsurance & ClaimsBPO & Shared ServicesGCC / Captive CentresTelecom Back OfficeHealthcare RCMLogistics & ShippingIT Services & Delivery
Trusted by 150+ enterprises across 17 countries
TranscomDeloitteMVMDHLUNIQASNC-LavalinYettelAsia ShippingAlfaAllianzIkusiE.ONTranscomDeloitteMVMDHLUNIQASNC-LavalinYettelAsia ShippingAlfaAllianzIkusiE.ON
The Problem We Solve

Incomplete workforce data costs more than most leaders realise

Execution quietly breaks down across distributed operations. JC360 makes it measurable, before the cost reaches your clients or your P&L.

Workforce Productivity AnalyticsWorktime UtilisationProcess Improvement
👁️
Workforce Visibility

Your Operations Run on Estimated Data, Not Reality

Traditional methods - sampling, timesheets, manual assessments - capture at best 60-70% of what actually happens across your workforce. Productivity is scattered between departments and individuals, and nobody has a root-cause for performance gaps until a client escalates.

10–30%of hidden workforce capacity goes unrecovered in every enterprise operation
📊
Workforce Productivity Analytics

You Can't Define Performance Benchmarks Without Measuring Actual Work Time

To identify productivity gaps, you need to measure both result and time invested, at 100% sample rate, not estimates. Without accurate workforce data, performance reviews are guesswork. Underperformers go undetected. High performers go unrewarded. KPI profiles are built on assumptions that don't hold.

250+business processes measured at 100% sample rate in a single JC360 deployment
⏱️
Worktime Utilisation

Hidden Time Losses Are Costing You More Than Overtime

Non-productive activities, workflow interruptions, and unrecognised idle time are not visible without worktime utilisation analytics. You're staffing on volume targets while operational bottlenecks silently inflate your cost-per-output. Every quarter: same fire, different team.

6,800unproductive hours converted to productive time per month at a single JC360 client
How JC360 Works

Document. Analyse. Improve.

JC360 combines workforce productivity intelligence, worktime utilisation analytics, and operational process insights in a single Azure-native enterprise platform, with zero manual effort from your team.

01

Automatic Data Capture

JC360 runs non-intrusively in the background from the moment of login, tracking application usage, work classification, task timing, and worktime utilisation across every device. No manual entry. No sampling. 100% coverage.

Works on desktop, remote, and mobile. Deploys in 48 hours.
02

Classify & Benchmark

Every activity is automatically classified as productive, non-productive, or private, against role-specific norms. 270+ configurable KPIs are applied at user, team, and organisation level. AHT benchmarks are built from your own historical data.

Customised KPI profiles per department. No BI tooling required.
03

Insights That Drive Action

Real-time dashboards for every management layer, from team leaders to CFO. Weekly HTML email digests or live interactive views. Alerts surface before SLAs are breached. Overtime root cause is identified, not assumed.

CEO, COO, CFO-ready reports. Delivered automatically.

What JC360 Measures

Three core capability areas. One platform. One price.

  • Measure workforce productivity with complete operational visibility
  • Define accurate performance benchmarks across teams and departments
  • Identify productivity gaps before they impact operations
  • Detect operational bottlenecks using measurable productivity trends
  • Improve decision-making with accurate workforce intelligence
  • Understand how worktime is actually being utilised across your operation
  • Separate productive work from non-work-related activities automatically
  • Identify hidden time losses affecting business performance
  • Increase effective worktime without increasing workload
  • Detect productivity distractions and workflow interruptions in real time
  • Improve operational workflows with data-driven process intelligence
  • Eliminate inefficiencies across everyday business operations
  • Standardise operational performance across the organisation
  • Build smarter and more scalable workforce processes
  • Transform operational data into continuous improvement opportunity
Platform Capabilities

One platform. Every layer of operations.

JC360 connects productivity data, transaction measurement, and executive reporting in a single intelligence layer, no stitching required.

⚡

Productivity Intelligence

  • Real-time active vs. productive time breakdown per user, team, and function
  • 270+ configurable KPIs: set norms, track actuals, surface outliers automatically
  • Auto-classification of productive vs. non-productive time by role and process
  • App-level usage breakdowns: know exactly where hours go
  • Mouse and keyboard jiggler detection, zero tolerance for spoofed activity
270+
Configurable KPIs
jc360.jobctrl.in | Productivity Intelligence
My Day, Priya R.
Productivity Dashboard
● LIVE
Active hrs
7h 12m
▲ 8%
Productive
82%
▲ 4%
Idle %
4.2%
▼ 1.8%
Today's time breakdown
Core work
4h 28m
Meetings
1h 44m
Email/comms
0h 43m
Idle
0h 17m
Top applications today
Excel
88%
Outlook
72%
Salesforce
54%
Why JC360

Built different. Priced honestly.

Six reasons operations leaders choose JC360 over legacy point-solution tools and fragmented analytics stacks.

📦

270+ KPIs, Bundled

Not an add-on module. Not a premium tier. Every KPI comes standard with your deployment.

⚡

48-Hour Deployment

Azure-native, MS SQL architecture. No legacy integration required. You start seeing data within 48 hours of go-ahead.

🛡️

GDPR Certified

Certified documentation, privacy controls built-in by design. Trusted by financial institutions and regulated industries globally.

🖱️

Jiggler Detection

Mouse and keyboard activity spoofing is flagged automatically. Your productivity data reflects real work - not manufactured activity.

🤝

Dedicated CSM (6-8 Account Load)

Your Customer Success Manager carries 6-8 accounts, not 60. They know your business, your KPI profiles, and your team structure.

💰

One Bundled Price

No hidden modules. No per-feature upsells. Superior total cost of ownership versus platforms that charge per capability.

Global Presence

Trusted by 150+ enterprises across 4 continents since 2010

From our founding in Hungary to GCCs in India, BPOs in Southeast Asia, and financial institutions across Europe.

WarsawLondonSan FranciscoLimaSantiagoSeoulTokyoColomboSingaporeKuala LumpurBudapestMexico CitySão Paulo
JC360 Office
Partnership
0+
Enterprise Clients
0+
KPIs Bundled
0+
Years Operating
0hr
Deployment
Built for Operations Leaders

Different roles. One platform. Every answer.

JC360 is designed for the people who manage delivery, not IT infrastructure.

🎯
For the Ops Head

Stop guessing who's productive.

Get daily visibility across every team, every transaction, every hour. Surface underperformance before it becomes a client escalation.

Daily visibility across 500+ people
📊
For the Delivery Manager

Transaction norm times, measured automatically.

AHT benchmarks, process bottlenecks, and step-level timing - all auto-measured. No stopwatch required. No sampling bias.

100% transaction coverage, zero manual effort
📈
For the CEO / CFO

Weekly performance scorecards, board-ready.

KPI trends, cost-per-output ratios, and workforce utilization data built for decision-making at the top. Not a tool for HR - a tool for leadership.

C-suite reporting out of the box
Client Results

What operations leaders actually say

From telecom back offices to insurance claims - outcomes measured in hours, not promises.

"

We went from manual spreadsheet-based tracking to having 250+ process transaction reports live in real time. For the first time, supervisors could monitor 800+ employees without needing more headcount in the oversight layer.

Telecom Back Office
Head of Operations
5.88% efficiency increase
6,800+ productive hours recovered
"

The norm time analysis by claim type changed how we resource our claims processing teams. We identified which process categories were consistently over-norm and fixed the root cause - not just the symptom.

Insurance & Financial Services
VP Delivery
10% productivity growth
Continuous reduction in non-productive hours
"

Transaction timing visibility helped us identify exactly which process steps were adding unnecessary cycle time. The AHT reduction wasn't something we predicted - the data just made it obvious where the waste was.

Automotive Back Office
Operations Director
22% reduction in transaction norm times
Full process step visibility
Compliance & Security

World-class, future-proof compliance

JC360 is built for regulated enterprise environments. Every deployment meets the most demanding security and privacy standards.

ISO 27001 Certified
Enterprise security management compliance
Certified
EU-GDPR Compliant
European data protection & privacy standards
Compliant
EU-Based Development
Built and governed within the EU (Hungary)
Hungary · EU
Enterprise Security Governance
CISO-led operations & standards-based controls
CISO-Led
GDPR Compliant  ·  ISO 27001 Certified  ·  Built for Regulated Enterprise-Scale Environments

See what your operations actually look like.

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